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Frequently Asked Questions (FAQ)
1. Products
Q1.1 What types of devices do you sell?
A: We specialize in high-performance disposable vapes designed for adult consumers, featuring cutting-edge technology for extended use.
Q1.2 What are the specifications of your devices?
A: Our premium devices feature:
Up to 50,000 puffs per device (varies by model)
Integrated mesh coil technology
Compact, lightweight designs
Pre-charged rechargeable battery
Leak-proof construction
Q1.3 What’s the nicotine content?
A: Our standard formulation contains approximately 5% nicotine by volume (50mg/mL). Nicotine-free options may be available on selected products.
Q1.4 How should I store my device?
A: For optimal performance:
Store at room temperature (15-25°C / 59-77°F)
Avoid extreme temperatures and direct sunlight
Use within 8 months of the manufacture date
2. Orders & Payments
Q2.1 What payment methods do you accept?
A:
✓ Credit/Debit Cards (Visa, Mastercard, Amex, Discover)
✓ PayPal
✓ Apple Pay & Google Pay
✗ Cash on delivery unavailable
Q2.2 Why was my payment declined?
A: Common reasons:
• Insufficient funds
• Billing/shipping address mismatch
• Bank fraud prevention (contact your bank)
Q2.3 Can I modify/cancel my order after payment?
A: Requests within 1 hour of payment may be accommodated. Email us immediately at customerservice@shop-upends.com with your order #.
3. Shipping & Delivery
Q3.1 Where do you ship from?
A: All orders ship from our US warehouse. We currently deliver to addresses within the United States.
Q3.2 What are my delivery options?
| Method | Cost | Delivery Time |
|---|---|---|
| Free Shipping | $0 (orders over $50) | 3-5 business days |
| Standard | $9.99 | 3-5 business days |
Q3.3 How do I track my order?
A: A tracking number is emailed to you as soon as your order ships. Use the tracking link in your confirmation email or the carrier’s website.
4. Returns & Refunds
Q4.1 Can I return vaping products?
A: Unopened/unused items in original packaging may be returned within 14 days of delivery. For hygiene reasons:
✓ Eligible: Devices, accessories
✗ Ineligible: Opened e-liquids, used coils
Q4.2 How long do refunds take?
A: 3-5 business days after we receive returns. Refunds are issued to your original payment method.
5. Legal & Compliance
Q5.1 Do you verify customer age?
A: Yes. Shop-UPENDS only sells to customers aged 21+. Age verification is performed at checkout via:
• Automated checks (public records)
• ID upload (if automated check fails)
Q5.2 Is it legal to buy nicotine products online?
A: Nicotine products are subject to state and local regulations, so please check your local laws before ordering. We ship only within the United States.
6. Troubleshooting
Q6.1 My device isn’t working. Help!
A: Try these steps first:
Ensure the battery is charged
Check that the mouthpiece is clean and unobstructed
Contact us with a short video if the issue persists — email customerservice@shop-upends.com
Q6.2 The flavor tastes burnt.
A: This usually indicates:
• The device is running low on e-liquid → Replace the device
• Chain vaping → Let the coil re-saturate between draws
• Storage in extreme temperatures → Keep the device at room temperature
7. Contact Us
Need live assistance?
📧 Email: customerservice@shop-upends.com