Return and Refund Policy

14-Day Return Without Giving Reasons

• Customers may request a return within 14 days of receipt without providing any reason.

• The item must be returned in its original packaging, with all labels attached, and must not affect resellability.

• Before returning, the customer must provide photos showing the condition and completeness of the product.

Refund Process:

• A refund will be issued to the original payment method within 3 business days after the returned item has been received and inspected.

• Shipping costs paid in the original order are non-refundable.

• For orders with free shipping, the actual shipping fee paid by the seller (usually via standard shipping) will be deducted from the refund amount.

• Please contact customer service to obtain the correct return address.

• The return shipping costs are the responsibility of the buyer.

Quality Issues – 60-Day Return Guarantee

• If the item has quality-related defects, the customer may request a refund within 60 days of receipt.

• A valid photo or video proof of the defect is required.

• For orders without free shipping, the original shipping costs will be included in the refund.

• Damages caused by shipping, improper use, or reasons not attributable to the seller are excluded from this policy.

Need Help?
📧 Email: support@shop-upends.com