1. Acceptance of Terms

By accessing or purchasing from UPENDS (“we,” “us,” “our”), you agree to these legally binding Terms and Conditions. Continued use will be deemed acceptance of future changes.

2. Eligibility

2.1 Age Requirement

You must be at least 18 years old to purchase from us. We conduct age verifications through:

• Automatic identity checks

• External verification systems

• Manual ID checks, if required

2.2 Geographic Restriction

We currently only deliver within Germany. All orders require a German delivery address.

3. Products

3.1 Product Description

• High-capacity e-cigarettes (over 5,000 puffs)

• Approx. 5% nicotine content

• Nicotine-free options also available

3.2 Responsibility for Compliance

Customers are solely responsible for:

• Compliance with local regulations

• Legally compliant import of products

• Proper storage and use

4. Orders & Payment

4.1 Accepted Payment Methods

We only accept:

• 💳 Visa/Mastercard

• 📱 PayPal

Bank transfers, cash payments, or other methods are not supported.

4.2 Payment Security

• All transactions are encrypted (PCI-DSS compliant)

• We do not store full credit card numbers

• Declined payments may occur due to:

  • Failed address verification

  • Suspected fraud

  • Insufficient funds

4.3 Pricing Errors

We reserve the right to cancel orders with pricing errors.

5. Shipping

5.1 Shipping Conditions

All orders:

• Are shipped within 3~5 business days

• Come from our warehouse in EU

• Require a signature upon delivery

5.2 Shipping Methods

6. Returns & Refunds

6.1 Return Conditions

• Unopened, unused items in original packaging

• Return request within 14 days of delivery

• Excluded from returns: Opened or used products

6.2 Refunds

• Refunds will be issued to the original payment method

• Processing time: 5–7 business days

• Return shipping costs are the responsibility of the customer

7. Limitation of Liability

7.1 Product Use

We are not liable for:

• Misuse or modification of devices

• Health consequences from use

• Violations of legal regulations by customers

7.2 Force Majeure

We are not liable for delays caused by:

• Natural disasters

• Customs inspections

• Logistical disruptions

• Government actions

8. Intellectual Property

All content on this website (logos, product designs, texts) is our sole property. Any unauthorized use is prohibited.

9. Governing Law

These Terms and any separate agreements under which we provide services shall be governed by and construed in accordance with the laws of Hong Kong.

10. Changes

We reserve the right to change these Terms at any time. Continued use after changes will constitute acceptance.