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Q1.1 What types of devices do you sell?
A: We specialize in high-performance electronic devices designed for adult consumers, featuring cutting-edge technology for extended use.
Q1.2 What are the specifications of your devices?
A: Our premium devices feature:
10000+ puff capacity
Integrated mesh coil technology
Compact, lightweight designs (12-15g)
Pre-charged 500mAh battery
Leak-proof construction
Q1.3 What’s the nicotine content?
A: Our standard formulation contains approximately 5% nicotine by volume (50mg/mL). Nicotine-free options are also available upon request.
Q1.4 How should I store unused devices?
A: For optimal performance:
Store at 15-25°C
Avoid extreme temperatures
Use within 8 months of manufacture date
Keep away from direct sunligh
Q2.1 What payment methods do you accept?
A:
✓ Credit/Debit Cards (Visa, Mastercard)
✓ PayPal (email must match shipping address)
✓ Bank Transfer (German accounts only; orders held for 48h)
✗ Cash on delivery unavailable
Q2.2 Why was my payment declined?
A: Common reasons:
• Insufficient funds
• Billing/shipping address mismatch
• Bank fraud prevention (contact your bank)
Q2.3 Can I modify/cancel my order after payment?
A: Requests within 1 hour of payment may be accommodated. Email us immediately at customerservice@shop-upends.com with your order #.
Q3.1 Where do you ship from?
A: All orders ship from our German warehouse (no international shipping currently).
Q3.2 What are my delivery options?
| Method | Cost | Delivery Time |
|---|---|---|
| Free Shipping | €0 (€50) | 3-5 workdays |
| Standard | €13,99 | 3-5 workdays |
Q3.3 How do I track my order?
A: Tracking numbers are emailed upon dispatch. Use our [Order Tracker] or the carrier’s website.
Q4.1 Can I return vaping products?
A: Unopened/unused items in original packaging may be returned within 14 days. Due to hygiene laws:
✓ Eligible: Devices, accessories
✗ Ineligible: Opened e-liquids, used coils
Q4.2 How long do refunds take?
A: 3-5 business days after we receive returns. Refunds are issued to your original payment method.
Q5.1 Do you verify customer age?
A: Yes. German law requires age 18+ verification via:
• Automated checks (public records)
• ID upload (if automated check fails)
Q5.2 Are your products TPD-compliant?
A: Absolutely. All products meet EU Tobacco Products Directive (TPD) standards for safety and labeling.
Q6.1 My device isn’t working. Help!
A: Try these steps first:
Ensure battery is charged
Check coil installation
Clean contact points
Still stuck? Email us a video at customerservice@shop-upends.com
Q6.2 My e-liquid tastes burnt.
A: This usually indicates:
• Old/dry coil → Replace coil
• High wattage → Lower device power
• Chain vaping → Let the wick re-saturate
Need live assistance?
📧 Email:customerservice@shop-upends.com
Thank you for shopping with us! All orders are processed and shipped from our warehouse in USA.
Below you will find information about our shipping options, delivery times, and other important notes.
We currently deliver exclusively to addresses within USA.
All orders are processed within 1–2 business days (excluding weekends and public holidays).
The delivery time is calculated from the shipping date.
| Shipping Method | Cost | Estimated Delivery Time |
|---|---|---|
| Free Shipping | $0 (for orders over €50) | 5–7 business days after dispatch |
| Standard Shipping | $13,99 | 5–7 business days after dispatch |
Important Notes:
Order Processing & Tracking
Returns & Lost Packages
Contact
If you have any questions about shipping, feel free to contact us at:
Email: customerservice@shop-upends.com